What customer satisfaction programs do you have in place and what are the results?
EPOWERdoc prides itself on the relationship between the company and its customers. The Client Services department bases its work effort on the 10 domains of satisfaction as outlined by Leonard Berry. These include but are not limited to: Quality, Value, Timeliness, Ease of Access, Commitment to the Customer and Innovation. These elements are measured and maintained through personal and professional interactions between the client service department and the clients. The two most telling measurements of client satisfaction display themselves in the guarantees offered by EPOWERdoc to deliver as promised and the high retention rate of current clients.